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Terms & Conditions

Terms & Conditions

Last updated: 23 May 2026

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the Colourstead website and the purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms.

Throughout these Terms, “we”, “us”, and “our” refer to Colourstead.

2. Company Information

  • Business Name: Colourstead
  • Legal Entity Type: Limited Company
  • Company Registration Number: 17160530
  • Email: sales@colourstead.co.uk

3. Eligibility to Purchase

By placing an order, you confirm that:

  • You are at least 18 years old
  • You are legally capable of entering into binding contracts
  • The information you provide is accurate and complete

4. Products and Product Information

We aim to ensure all product descriptions, images, specifications, colours, and pricing are accurate.

However:

  • Colours may vary depending on screen settings and lighting conditions
  • Product images are for illustrative purposes only
  • Measurements and specifications may vary slightly between manufacturers
  • Availability is subject to change without notice

Wallpaper, paint, fabric, and natural material products may have slight variations in colour, texture, or finish between batches.

Customers are responsible for checking suitability, measurements, colour, and quantities before ordering and before installation or application.

5. Pricing and Payment

All prices displayed on our website are in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time without notice. However, the price charged will be the price displayed at checkout when your order is placed.

Payments are processed securely through third-party payment providers. We do not store full payment card details on our systems.

Orders will only be processed once payment has been successfully authorised.

6. Order Acceptance

After placing an order, you will receive an order confirmation email. This email confirms receipt of your order but does not constitute acceptance.

A contract between you and Colourstead is formed only when your order has been dispatched.

We reserve the right to refuse or cancel orders where:

  • Products are unavailable
  • Pricing or product information is incorrect
  • Fraud or unauthorised activity is suspected
  • Delivery restrictions apply
  • We are unable to fulfil the order for operational reasons

If payment has already been taken for a cancelled order, a full refund will be issued.

7. Delivery

Delivery times, charges, dispatch estimates, and delivery conditions are set out in our Delivery & Returns Policy.

By placing an order, you acknowledge that delivery estimates are not guaranteed and may vary depending on supplier availability, courier services, and circumstances outside our reasonable control.

Risk in goods passes to you upon delivery.

8. Returns, Refunds, and Cancellations

Your rights relating to cancellations, returns, refunds, faulty goods, exclusions, and return conditions are detailed in our Delivery & Returns Policy.

Nothing in these Terms affects your statutory consumer rights under applicable UK consumer protection laws.

9. Customer Responsibilities

Customers are responsible for:

  • Checking all products before cutting, hanging, installation, or use
  • Ensuring wallpaper rolls match in colour and batch
  • Ordering sufficient quantities
  • Following manufacturer instructions and care guidance

We cannot accept liability for installation, decorating, labour, or third-party contractor costs.

10. Account Registration

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login credentials
  • Restricting access to your account
  • Ensuring information provided remains accurate

We reserve the right to suspend or terminate accounts where misuse, fraud, or suspicious activity is identified.

11. Website Use

You agree not to:

  • Use the website unlawfully
  • Attempt to gain unauthorised access to systems or accounts
  • Interfere with website functionality or security
  • Introduce malicious software or harmful code
  • Copy, scrape, or misuse website content without permission

We reserve the right to restrict or terminate access where misuse is detected.

12. Intellectual Property

All website content including:

  • Text
  • Images
  • Branding
  • Logos
  • Product descriptions
  • Graphics
  • Website design

is owned by or licensed to Colourstead and protected by intellectual property laws.

Content may not be copied, reproduced, distributed, or used without prior written permission.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Breach of consumer rights under applicable law

Subject to the above, Colourstead shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits, revenue, or business opportunity
  • Installation or contractor costs
  • Delays outside our reasonable control
  • Colour or batch variations inherent to products

Our total liability relating to any order shall not exceed the total amount paid for the relevant products.

14. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal data.

15. Third-Party Services and Links

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party content
  • Availability
  • Privacy practices
  • Security
  • External services or websites

Use of third-party services is subject to their own terms and policies.

16. Force Majeure

We shall not be liable for failure or delay in performing obligations caused by events beyond our reasonable control, including:

  • Natural disasters
  • Industrial disputes
  • Supplier failures
  • Internet or hosting outages
  • Government actions
  • Pandemics
  • Transport disruptions

17. Changes to These Terms

We may update these Terms from time to time.

Updated versions will be posted on this page with a revised “Last updated” date.

18. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact Information

For questions relating to these Terms, orders, or returns, please contact:

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